Financial workers are facing increased levels of technostress due to the widespread use of accounting information systems (AIS). While technostress has been seen as predominantly harmful, the challenge-hindrance stressor model suggests that it can also be a positive form of stress. This study applies the challenge-hindrance stressor model and coping theory to the AIS context, using a mixed-method approach. The research reveals that certain AIS characteristics contribute to technostress, which in turn affects job burnout through coping responses. The findings have both theoretical and practical implications for understanding and managing technostress in the workplace.

Image courtesy of interviewee. December 14, 2023